Our data analytics software ensure we see and deal with issues immediately. This enables us to achieve more than a 98% SLA uptime.
Managed by a team with a wealth of ATM experience, our UK based helpdesk uses state of art technology and experienced staff so the ATMs are working efficiently and high service levels are maintained.
Scope
- Highly efficient and streamline system – >60% remote fixes
- Improves profitability and keeps cost down to a minimum level
- High productivity improves customer profits
- AI automates sImple tasks
- The ATM helpdesk team’s experience reduces engineering cost
- Benefits short and long-term service advancement
- Prolonged extensive uptime through efficiently maintained services
- Cost effective system by means of reducing field services
Outcome
- Increases day to day transaction time
- Marketing Leading solution in the ATM industry
- Far greater system for boosting profit and maximising efficiency
- Superior management structure for functionality
