Careers

Retail-FCL is a leading ATM Management company that manages ATMs across Europe and in the USA.

Currently we are expanding at over 100% per annum so this is an ideal opportunity to join a young company and to grow with the company. For a successful candidate there are no limits to how far their career can go.

We are looking for people to join us at our offices based in Hatch Warren, Basingstoke, Hampshire and Blanchardstown, Dublin.

If you have the right credentials and experience please email your CV to hr@retail-fcl.com

Weekend Team Manager, Basingstoke

Working to demanding KPIs and delivering world class and effective technical professional support, the Helpdesk Weekend Manager is responsible for monitoring all client ATMs using the necessary monitoring applications and reacting to issues as they arise.  This includes generating client reports on the status of their ATM estate, supplier invoicing, dealing with engineers in assisting to resolve technical issues which could not be resolved remotely along with suppliers and  general customer queries, being escalated as required.

We are looking for a computer literate individual who has a good knowledge of Microsoft office applications and a good team working ethos.

Hours of work: 

9.00 am – 5.30 pm Thursday and Friday

9.00 am – 4.00 pm Saturday and Sunday

Please contact HR in the first instance at hr@retail-fcl.com for further details.

ATM Support Executive, Basingstoke, Hampshire & Paris, France.

Permanent Position 37.5 hours per week. Monday – Friday hours between 8am – 6pm.

Working in a growing and friendly company with a knowledgeable and helpful team where full and supervised training will be given.

The responsibilities are:

  • Receive and respond to incoming client queries and drive these issues to the point of resolution.
  • Receive incoming telephone calls from customers in a positive and professional manner.
  • Ensure that all customer queries are dealt with fairly and all responses are clear and accurate.
  • Monitoring the ATM Estate using our bespoke software tool
  • Fault finding and diagnosis of any or issues problems
  • Speaking to engineers and sites to rectify complications
  • Escalating problems quickly to ensure ATMs are up and running as quickly as possible

The person who would suit this role would be professional, work well in a team environment, enjoy delivering excellent customer service and enjoy technical problem solving.

Benefits include:

  • Workplace pension
  • 25 days holiday plus bank holidays
  • Gym benefits
  • On-site parking
  • Friendly working environment
  • Opportunity to progress in a growing business

Please contact HR in the first instance at hr@retail-fcl.com for further details.

Compliance Officer, Dublin

Details for the Compliance Officer role based in Blandchardstown, Dublin are as follows:

  • Assist with the management of key projects from the initiation and planning stages through execution and completion
  • Conducting and overseeing of internal monitoring and oversight reviews or audits periodically to ensure compliance in areas such as AML CFT, GDPR, Outsourcing and delegation arrangements are documented and propose enhancements where necessary
  • Auditing business activity as set out by management
  • Contribute to an annual compliance risk assessment and the production of annual compliance plan directing the internal investigation of compliance issues
  • Informing, educating, and training employees on matters that are associated with regulations and industry practices
  • Evaluating business activities such as investments, to evaluate or assess compliance risk
  • Coming up with effective plans to manage a crisis or compliance violation
  • Staying up to date with internal standards and business goals
  • Working cooperatively with external auditors and or regulators when needed (external relations)
  • Preparing appropriate compliance reports with regulatory agencies
  • Discussing and reporting arising compliance issues with management and employees
  • Support the production and reporting of compliance matters to Senior management, Boards and Business partners
  • Support the company with the development, implementation and management of Compliance policy and procedures

Please contact HR in the first instance at hr@retail-fcl.com for further details.

Helpdesk Administrator

This role  entails efficient and accurate client reporting, proactively monitoring all client ATMs, accurate analysis and submission of client settlement reports and database and dispute management.

Please contact HR in the first instance at hr@retail-fcl.com for further details.

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Welcome to Retail FCL
Welcome to Retail FCL