How does it work?
- Achieving more than a 99% SLA uptime requires state of art technology and experienced staff
- Managed by a team with a wealth of ATM experience, our UK based helpdesk is Retail-FCL’s single point of contact for all queries
- Our software makes sure we see and deal with issues immediately
- With the ATM working efficiently service levels are maintained
Customer benefits
- Highly efficient and streamline system – >60% remote fixes
- Improves profitability and keeps cost down to a minimum level
- High productivity improves customer profits
- The ATM helpdesk team’s experience reduces engineering cost
- Benefits short and long-term service advancement
- Prolonged extensive uptime through efficiently maintained services
- Cost effective system by means of reducing field services
Advantages
- Increases day to day transaction time
- Marketing Leading solution in the ATM industry
- Far greater system for boosting profit and maximising efficiency
- Superior management structure for functionality
