Yorkshire Building Society applies low code platform to rebuild of e-commerce systems
Yorkshire Building Society has used a low code platform from OutSystems to replace its outmoded e-commerce systems, re-building a platform that serves multiple use cases while significantly reducing the load on its branches and call centres.
OutSystems’ low code platform offers rapid application development capabilities, enabling engineers to visualise and build enterprise-grade apps that integrate with existing systems.
Garry Larner, regional director, financial services and insurance at OutSystems, says: “Extending the self-serve capabilities of Yorkshire Building Society’s technology to alleviate the load on its branches and call centres was a key KPI for the organisation.”
“Our e-commerce platform was approaching end-of-life,” says Ant Warrington, director of digital and innovation at Yorkshire Building Society. “We wanted to streamline our employees’ internal workflows and processes to improve overall efficiency throughout the business.”