Major Australian retailer Woolworths has abandoned a trial of cashless-only stores after fierce opposition from customers.
The trial began in July 2020 at 11 Woolworths Metro stores in Melbourne and Sydney, courting immediate controversy with hundreds vowing to boycott the chain if it persisted in refusing customers the right to pay in cash. Signs informing customers of the policy apologised ‘for any inconvenience’ and the chain was quick to issue a statement saying cash was still being accepted at all its regular-sized stores and most Metro locations.
Despite this rocky start, the trial was expanded to cover 14 stores, including locations in Brisbane. However, in the face of continued opposition to the move, the trial has now been ended.