Using Data Analytics to Enhance Service Levels

Our data analytics software ensure we see and deal with issues immediately. This enables us to achieve more than a 98% SLA uptime.

Managed by a team with a wealth of ATM experience, our UK based helpdesk uses state of art technology and experienced staff so the ATMs are working efficiently and high service levels are maintained.

Scope

  • Highly efficient and streamline system – >60% remote fixes
  • Improves profitability and keeps cost down to a minimum level
  • High productivity improves customer profits
  • AI automates sImple tasks
  • The ATM helpdesk team’s experience reduces engineering cost
  • Benefits short and long-term service advancement
  • Prolonged extensive uptime through efficiently maintained services
  • Cost effective system by means of reducing field services

Outcome

  • Increases day to day transaction time
  • Marketing Leading solution in the ATM industry
  • Far greater system for boosting profit and maximising efficiency
  • Superior management structure for functionality

 

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